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At Litest Solutions Corp ("Litest," "we," "us," or "our"), we are committed to protecting your privacy and safeguarding your personal information. As a Canadian Money Service Business (MSB), we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, whether in person, online, or through other means.
This policy applies to all customers interacting with Litest Solutions Corp within Canada.
We collect personal information necessary to provide our services and meet legal obligations. This may include:
1.1 Identifying Information: Full name, date of birth, nationality.
1.2 Contact Information: Address, phone number, email address.
1.3 Financial Information: Bank account details, payment card information, transaction history.
1.4 Identification Documents: Government-issued IDs (e.g., passport, driver’s license) or other verification documents.
1.5 Other Information: Details related to your transactions or additional data required for regulatory compliance or service delivery.
We collect your personal information for the following purposes:
2.1 To provide money services, such as currency exchange, money transfers, or payment processing.
2.2 To verify your identity as part of our “Know Your Customer” (KYC) obligations under anti-money laundering (AML) and counter-terrorist financing (CTF) laws.
2.3 To comply with legal and regulatory requirements, including reporting to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC).
2.4 To improve our services and prevent fraud or unauthorized activity.
2.5 To communicate with you about your account or transactions.
2.6 For other purposes with your consent, where applicable.
We may collect your personal information through:
3.1 Direct interactions with you in person, via our website, mobile app, phone, or email.
3.2 Forms or documents you provide to us.
3.3 Third parties, such as financial institutions, credit agencies, or public records, when permitted by law.
Your personal information is used to:
4.1 Process and complete your transactions.
4.2 Manage and maintain your account with us.
4.3 Conduct identity verification and due diligence.
4.4 Report suspicious or large transactions to FINTRAC as required by law.
4.5 Respond to your inquiries or provide customer support.
4.6 Send you updates or promotional offers (with your consent, where required).
We may share your personal information with:
5.1 Service Providers: Third parties who assist us in delivering services (e.g., payment processors or IT providers), bound by confidentiality agreements.
5.2 Regulatory Authorities: FINTRAC or other government bodies when required by law, such as for AML/CTF compliance (this may occur without your consent where legally mandated).
5.3 Other Parties: With your explicit consent or as permitted by law (e.g., law enforcement in case of suspected illegal activity).
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access. Our safeguards include:
6.1 Physical security measures (e.g., locked facilities).
6.2 Technical protections (e.g., encryption, secure servers).
6.3 Organizational controls (e.g., limited access to data, staff training).
6.4 Regular security assessments.
While we strive to protect your information, no method is 100% secure, and we cannot guarantee absolute security.
Under PIPEDA, you have the following rights regarding your personal information:
7.1 Access: Request to see the personal information we hold about you.
7.2 Correction: Ask us to correct inaccurate or incomplete information.
7.3 Deletion: Request deletion of your information, subject to legal retention requirements.
7.4 Questions or Complaints: Contact us to address any concerns.
To exercise these rights, please contact our Privacy Officer (details below). We may need to verify your identity before fulfilling your request. Note that some information cannot be deleted if we are required to retain it by law.
We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:
8.1 Transaction records are retained for at least 5 years after the transaction date, per FINTRAC requirements.
8.2 Other records are kept for the duration of your relationship with us and a reasonable period thereafter.
Once retention periods expire, we securely destroy or anonymize your information.
If you have questions, requests, or concerns about your privacy or this policy, please contact our Privacy Officer:
Email: support@paypatch.io
Phone: +12494440280
Mail: Litest Solutions Corp, 2223A Oak Bay Avenue Box 167, Victoria, BC, V8R 0A4, Canada
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on our website, and significant changes will be communicated to you as required by law. Please review this policy periodically.
